Progress??

Some progress has been made, but to what effect? In case you didn't notice, Randy Copeland, the Founder and Chairman for Velocity left a comment on both of my posts that reads:

I agree - WOW!

I wish to personally apologize for some of the behavior we have obviously been displaying! This is not how my vision of the company should be responding to our customers. I'd like the opportunity to find out what we are communicating to our support associates, and what kind of pressure our repair team is under. It is not an excuse, but rather an explanation, that we have obviously been [swamped] by the liquidation of Circuit products - both in support and repair inquiries. I'm embarrassed that we seem to be crumbling under the pressure of this spike in requests. We honestly were caught off guard and not prepared. Frankly, we should have been - but we blew it!

While I try to pull the team together and evaluate our situation, please accept my apology and my gratitude for any patience that any customers may have.

Randy Copeland,
Founder and Chairman
Velocity Micro, Inc.

March 27, 2009 1:30 PM

What's interesting is that he took the time to react to the posts but just left a copy and paste comment, that reads the same on both.

And just out of curiosity, while an apology is nice and shows that this company might have someone with manners, how does that fix my faulty computer and the hours of time that I wasted trying to get some of kind of technical support and customer service?

I ask the readers to leave their feedback on the subject.