When you need help who are you going to call?? Not Velocity!

So I purchased a new desktop finally!! I went all out and got one the of the best machines out there. But I'm not bragging about spending lots of money, I went to the liquidation sale at Circuit City to look for a discount, because during this weak economy I too am trying to save what little bit of money that I can.

So I bought a Velocity Promagix A51 desktop. Spent near $500 on it too. So I was happy, I saved some money and got a pretty cool new computer and now I could play all the games that I had been collecting, finally.

A week goes by and my new awesome computer gives me an error message. I shrug it off, do what it suggests and all is fine. Well, all was fine for a week, until when I turned on my computer, windows booted up and it was just sitting there, not running any programs and then all of a sudden it just randomly restarts and then blue screens. Well, a blue screen doesn't necessarily mean the death of your computer so I tried some basic stuff.

Well, none of the basics are working, and I have a one year manufacturers warranty so I called the 1-800 tech support number. Thirty minutes after being on hold, I got a person named "Shawn or Sean or however he may spell it" to assist me with my issue. At first he was anxious to try some things until he realized I hadn't registered my computer online yet. Well, I'm no dummy and I know how to register products online and tried to explain to him that I couldn't quite find the link on their web page to register my product. So now he was frustrated with me and began to rush me off the phone, running through a whole bunch of steps I needed to do on my own and I was trying to explain that I would appreciate it if he stayed on the line with me through the process he said he refused to stay on the line and then hung up the phone.

I was in shock so I began to search their website and finally found where to register my product and at the same time I called their tech support again... I sent my registration in and after another half hour I finally got to speak with Tiffany. She was pleasant and seemed ready to assist me in whatever it was that I was calling about. We began doing some basics again, removing the ram, trying to get the computer to post/boot up. Finally we got it to post and I began to update some drivers and then the computer blue screened. Tiffany began to tell me what I should do next and suddenly the call was disconnected. -sigh- So like with most tech support call centers if you get disconnected you are supposed to try and call them back on the number they provided you with. So I waited, and waited and finally after a half an hour, I called them back.

So I got to wait another 30 minutes and finally I got to speak with "Flave or Flav, or however he spells that, Brooks." For the third time I began doing the basic checks. But oddly every time he had me try something he would then put me on hold. I'm assuming doing that time he was looking at my registration information that I sent in, because after the fourth time he put me on hold he came back to say he had to end the call because of the fact that I bought my computer doing a liquidation sale and that Velocity was not honoring any warranties on those computers nor where they going to provide technical support to those costumers either. So I became quite upset at this point and began to ask him to explain, he told me to visit their site again and look on the right side of the home page. Sure enough there is a link with a question stating, Where can I get help for the system I purchased at the Circuit City liquidation sale?
(click on the link to be redirected to Velocities support hub page)

It reads:

All systems sold at the Circuit City liquidation sales are sold AS IS and carry no warranty through Velocity Micro. No Velocity Micro computer system sold from Circuit City stores by the liquidation company after February 28, 2009 will receive warranty services (parts or labor) of any kind from Velocity Micro. These AS IS liquidation systems can be identified by their receipts, many of which which are marked as follows:

******* ALL SALES FINAL, NO RETURNS OR EXCHANGES. *******

Velocity Micro systems purchased from Circuit City are eligible for general support from Velocity Micro.

So I look at the website and read the statement and as I'm trying to ask additional questions Flave hangs up on me.

So then I look at my receipt and realize that I had bought my computer on March 5, 2009, just five days after they stopped honoring thier warranties. I realize this and then too realize that they are such a greedy company that they will send out computers that are broken and change their policies to save such a small fraction of money. But this can not be stood for.

I know that I'm not the only one in this predicament and that is why I have created this blog as an outlet for others to speak out too. As one person I do not stand a chance to make a difference or have any changes made, but if others can come forward and we become united then we stand a chance. We CAN change things and recieve the help and services that was promised to us when we spent our hard earned money on their products. Please come forward and help.